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Privacy Policy

Effective Date: 3 April 2026
Last Updated: 3 April 2026

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Introduction

Angel Star Bakery (ABN 71 337 212 108) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and protect your personal information.

By placing an order or using our website, you consent to the practices described in this policy.

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1. What Information We Collect

We collect personal information necessary to process your orders and communicate with you, including:

  • Identity Information: Full name

  • Contact Information: Phone number, email address, delivery address

  • Order Information: Items ordered, special requests, dietary requirements, allergies

  • Payment Information: We do not store full payment card details. Payment processing is handled securely by our payment provider.

  • Technical Data: IP address, browser type, and usage data collected automatically when you visit our website.

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2. How We Use Your Information

PurposeWhy We Need It

Processing and fulfilling your orderCore business function

Sending order confirmations and notificationsTo keep you informed

Arranging delivery or pickupLogistics fulfilment

Responding to queries and complaintsCustomer service

Improving our products and websiteBusiness improvement

Marketing communications (with consent)Promotions and updates

We will never use your personal information for purposes not listed above without your consent.

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3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

  • Delivery personnel (name, address, and phone number only) to fulfil your delivery.

  • Payment processors to securely handle transactions.

  • Website/technology service providers who host and maintain our platform.

  • Regulatory authorities if required by law.

All third parties are required to handle your data securely and only for the purpose it is shared.

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4. Marketing Communications

We may send you promotional offers, new product announcements, or updates via email or WhatsApp — but only with your consent. You may opt out at any time by:

  • Replying "STOP" to any WhatsApp message, or

  • Clicking "Unsubscribe" in any marketing email, or

  • Contacting us directly at order@anglestarbakery.com.au

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5. Data Storage & Security

Your personal information is stored securely. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, including:

  • Secure website hosting with SSL encryption

  • Restricted access to personal data within our business

  • Regular review of our security practices

We retain your information for as long as necessary to fulfil the purposes described, or as required by Australian law (e.g., financial records for 5 years under the Corporations Act).

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6. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

  • Access the personal information we hold about you.

  • Correct inaccurate or outdated information.

  • Request deletion of your personal information (where no legal obligation to retain it exists).

  • Complain if you believe your privacy has been breached.

To exercise any of these rights, please contact us at order@anglestarbakery.com.au. We will respond within 30 days.

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7. Complaints

If you have a privacy concern that we are unable to resolve, you may contact the Office of the Australian Information Commissioner (OAIC):

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8. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website. Continued use of our services after an update constitutes acceptance.

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9. Contact

Angel Star Bakery
Gracy Francis
Unit 1640, 9 Maple Tree Road, Westmead NSW 2145
Phone & WhatsApp: +61 413 399 717
Email: order@anglestarbakery.com.au

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